For all owners who own a single family residence or multi family complex. Please see below for your FAQs
- When are rental checks deposited?
Checks are ditributed by the 15th of each month. We encourage each of our owners to have a bank account on file with us for direct deposit.
- When do reports become available?
Reports are available 24/7 and are in real time. You may access your account at any time with a simple user name and password. These reports are great to give to your accountant at the end of the year.
- Are background checks performed on prospective tenants?
Yes, we use a company called NTN ( National Tenant Network ). This will show us the major areas of the prospects background which include a criminal report.
- How quick do you respond to repair requests?
Repair requests are submitted online by the tenant and show up in our system in real time. In most cases, we have our maintenance staff dispatched within 48 hours of the problem.
- Will you call me to tell me there is any issue with my property?
Absolutely. Most of our owners have a $250.00 repair deposit in their account. If the repair exceeds this amount, we'll call you for approval or work to be done. If you would like to be called for ANY issue with the property, we can also set your account up as requested.
- What happens if my tenant doesn't pay?
If your tenant doesn't pay, we'll send out a 3 day notice on the 4th of each month. If they haven't paid by the 10th, we will contact you and file the eviction.
- Do I have to evict my tenant?
No. The choice is yours. We will encourage you to follow process as these issues tend to drag on. Before you know it, you're 3 months down the road and the tenant is still in the property not paying rent.
- Can you help get my house back in rentable condition?
Yes. Here at stress free property solutions, we have a full team dedicated to turning over houses in the most cost effective way. In most cases we can get your house back up within 7 days of it going vacant.